Cancellation Policy

Last updated: June 2026

Sometimes life happens and you need to rearrange appointments. My cancellation terms are as follows:

• 3 days or more notice: no charge
• Less than 3 days notice: 50% of the session fee
• No notice given: full session fee charged

Up to two sessions per set of ten may be cancelled without charge, subject to individual circumstances. If you have any questions about these terms, please get in touch before booking.

Privacy Policy

Last updated: June 2026

1. Who we are

I am Susan Hartley, an independent sole trader providing counselling and psychotherapy services as Hart Therapy, Counselling and Psychotherapy. My registered address is Room 5 Cybor House, Tapton House Road, Sheffield, S10 5BY.

I take the privacy of your information very seriously. This Privacy Policy explains how I collect, use and protect your personal data when you use the Hart Therapy website, make an initial enquiry, or work with me in person, online or by telephone.

For data protection purposes, I am the data controller. ICO registration number: ZB242938.

If you have any questions about this policy or how your data is used, please contact me at .

2. What data I collect and why

I collect and process the following categories of personal data:

• Contact information, including your name, email address and telephone number, used to communicate with you and provide therapy services.
• Session notes and clinical records, held securely and used solely to support the therapeutic work.
• Where relevant, information about your health, wellbeing and personal circumstances shared during the course of therapy. This is special category data under UK GDPR and is processed on the basis of Article 9(2)(h), which permits processing necessary for the provision of health and social care.

I process contact information on the basis of legitimate interest in providing therapy services, and where applicable on the basis of the performance of a contract with you.

You do not have to provide personal data to me, but in practice I may be unable to provide services without it. You may withdraw consent or request that I restrict processing at any time, subject to any legal obligations that require me to retain certain records.

3. Data retention

I hold personal data in accordance with the following retention periods:

• Enquiry data from individuals who do not go on to use my services: retained for one month from the date of contact, then securely deleted.
• Clinical records for individuals who do use my services: retained for three years from the end of therapy, then securely deleted or destroyed.

I review the data I hold on a regular basis. If information is no longer necessary or accurate, I will take reasonable steps to correct or securely delete it.

4. Who has access to your data

Access to your personal data is restricted to me, Susan Hartley.

In the event that I am unable to continue providing therapy services and am unable to contact you personally, a nominated counselling professional has instructions to access your name and contact number in order to reach you. This arrangement is in place solely to protect your continuity of care.

I do not share your personal data with any other third parties except in the following circumstances:

• Where I am under a legal obligation to disclose information, for example in the prevention of serious harm or crime.
• Where disclosure is necessary to comply with obligations relevant to the provision of therapy services.

I will not otherwise disclose your personal data without your explicit permission.

5. Security

I take all reasonable steps to protect your personal data against unauthorised access, accidental loss or damage.

• All electronic devices are password protected and used exclusively by me.
• Paper records are either supervised by me or held in a locked cabinet.
• I do not transfer your personal data outside the UK.

6. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

• The right to access a copy of the data I hold about you.
• The right to request correction of any inaccurate or incomplete data.
• The right to request deletion of your data, where there is no legal reason for me to retain it.
• The right to restrict or object to processing of your data.
• The right to data portability.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact me at . I will respond within 30 days of receiving your request.

7. Complaints

If you have a concern about how I handle your personal data, please contact me in the first instance at . I will acknowledge your complaint within 30 days and do my best to resolve it promptly.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

8. Data breaches

If personal data held about you is subject to a breach or unauthorised disclosure, I will report this to the ICO where required by law. If a breach is likely to result in a high risk to your rights and freedoms, I will notify you as soon as reasonably possible.

9. Changes to this policy

I may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Please check this page periodically for any updates.

Terms of Service

Last updated: June 2026

1. Use of this website

These terms govern your use of harttherapy.co.uk, operated by Susan Hartley. By using this website you agree to be bound by these terms. If you do not agree, please do not continue using the website. These terms may be updated from time to time; continued use of the website constitutes acceptance of any revised terms.

2. Contact form

You may use the contact form on this website to get in touch. Any personal information you provide will be handled in accordance with the Privacy Policy above.

3. Intellectual property

All content on this website is protected by copyright and other intellectual property rights. You may view and print content for personal, non-commercial use only. You may not reproduce, copy, distribute or use any content for commercial purposes without written permission.

4. Availability

We aim to keep this website available at all times but cannot guarantee uninterrupted access. Occasional downtime may occur for maintenance or updates. Please report any faults to .

5. Liability

Content on this website is provided for general information only and does not constitute professional advice. We are not liable for losses arising from reliance on website content, or from third-party websites linked from this site. Nothing in these terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded by law.

6. Acceptable use

You must not misuse this website by introducing malicious code, attempting unauthorised access, or conducting denial-of-service attacks. We reserve the right to restrict access to the website at any time.

7. Third party links

This website contains links to external sites for your convenience. We are not responsible for the content of external sites and linking does not imply endorsement.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these terms, please contact .